Reference

Terms That Cover Your agung11 Account

Every account on agung11 operates under these terms — they define what you can do, how payments via DANA, OVO, and GoPay are handled, and what happens when something needs resolving.

One account per personDANA, OVO, GoPay coveredIndonesia-eligible regionsAccount-level enforcementContact us to resolve disputes

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CONTACT FOR TERMS

How to Reach Us About These Terms

If any part of these terms raises a question about your account — a payment hold, a wallet mismatch, or a dispute over a transaction — contact our support team directly. We handle terms-related queries through live chat, email, and WhatsApp, and we aim to confirm receipt of every account dispute within one business day.

Live Chat Start a chat from the lobby footer to ask about account status, payment holds, or a specific clause in these terms. Available directly in the app.

Email Support Send account and terms queries to our support address. Include your registered email and the payment method involved — DANA, OVO, or GoPay.

WhatsApp Reach the Indonesia support team on WhatsApp for wallet verification questions, account access issues, or to request a copy of your terms agreement.

What These Terms Actually Cover

agung11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and agung11 when you open an account and use the lobby. They cover how deposits and withdrawals work through local payment rails — DANA, OVO, and GoPay — including the steps we take to verify your wallet matches your

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account before a withdrawal is processed. They also set out what we expect from you: one account per person, accurate registration details, and no sharing of account credentials. We reserve the right to suspend access if these conditions are not met. Eligibility to access and use
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agung11 depends entirely on whether doing so is permitted under the laws of your region. If your local law does not allow online gaming, these terms do not override that restriction — it is your responsibility to check. Players in Yogyakarta and across Indonesia access the
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lobby subject to those same regional rules. We update these terms when our services or payment options change, and we will notify registered accounts when a material change takes effect. Continuing to use the platform after a change is posted means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY DETAIL

How We Protect and Manage Your Account

Account security and data handling sit at the centre of how agung11 operates. We hold only the information needed to run your account — registration details, payment wallet IDs, and transaction history — and we do not share that data with third parties outside of payment processing through DANA, OVO, and GoPay. If you want to know what we hold, update your details, or request removal of your account data, contact support and we will action it within a reasonable timeframe. Sessions are protected with SSL encryption, and any change to your registered wallet requires identity verification before it takes effect.

Data You Can Request

Ask support for a summary of the account data we hold on you. We respond within a reasonable window and confirm what is stored and why.

Wallet Change Verification

Switching from one DANA or OVO account to another requires ID verification. This step protects you from unauthorised wallet changes on your account.

Session Encryption

Every lobby session runs over SSL. Your login, deposit confirmation, and withdrawal request are all encrypted end-to-end between your device and our servers.

Account Removal Requests

To close your account and remove your data, contact support directly. We confirm the request, process the final wallet balance, then complete the removal.

Common Questions About These Terms

These are the questions our support team hears most often about the account agreement and what it covers. If yours is not here, reach out via live chat or WhatsApp.

Yes. All payment transactions — whether through DANA, OVO, or GoPay — are subject to these terms. Wallet verification is required before any withdrawal is processed.

No. Each account must belong to one registered person only. Sharing credentials or using another person's wallet for deposits or withdrawals violates these terms and may result in suspension.

We notify registered accounts when a material update is made. Continuing to use the lobby after the change goes live means you accept the revised version.

Contact support via live chat or WhatsApp with your account email and the payment method used. We review account holds and respond to disputes within one business day.

Access depends on local law and is available only where permitted in your region. Check the eligibility section in the full terms or ask support if you are unsure.

We retain account data for as long as your account is active and as required by applicable rules. You can request a data summary or account removal by contacting support directly.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoBatam Casino Lobby Appagung11 App

Terms That Cover Your agung11 Account

How to Reach Us About These Terms

How We Protect and Manage Your Account

Data You Can Request

Wallet Change Verification

Session Encryption

Account Removal Requests

Common Questions About These Terms

01 Do these terms apply to my DANA or OVO deposits?

02 Can I share my account with someone else?

03 What happens if the terms change?

04 How do I dispute a transaction or payment hold?

05 Where can I find out if agung11 is available in my region?

06 How long does agung11 keep my account data?

Terms & Conditions

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