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What You Agree To When You Use agung11

These legal terms set out how agung11 operates, what we expect from your account use, and what you can expect from us in return. Availability on this platform depends on local law and is open only where eligible regions permit.

Account eligibility by local lawDANA, OVO, GoPay wallet policiesData handling and retention termsAccount security obligationsContact paths for legal requests
agung11 What You Agree To When You Use agung11
DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account Access

Your account security and personal data handling are built into our operating standards, not added as an afterthought. Here is how we approach each area — from what data we keep and why, to who you contact if you need something changed.

Data We Collect and Why

We collect the information needed to verify your identity, process DANA, OVO or GoPay transactions, and maintain your account. We do not sell personal data to third parties.

Cookies and Session Tracking

We use session cookies to keep you logged in and to remember wallet preferences. You can manage cookie settings in your browser, though disabling them may affect account functionality.

How Long We Keep Your Data

Account data is retained for as long as your account is active and for a further period as required by applicable rules. Closed accounts have their data handled under our retention schedule.

Requesting Changes to Your Data

To request a correction, export or deletion of data we hold about you, contact us by email with your account ID. We aim to respond to all data requests within a reasonable period.

LEGAL CONTACT PATHS

Reach Us for Legal and Policy Questions

If you have a question about how a specific policy applies to your account, or if you need to make a formal request — such as asking for data held about you or disputing an account action — our support team handles these directly. Use the contact path that works for you and we'll connect you with the right team.

Live Chat Support Open live chat from the account menu for policy questions. Our team can confirm which terms apply to your wallet type — DANA, OVO or GoPay — and escalate formal requests.
Email for Formal Requests Send written legal requests or data inquiries by email. This is the correct path for account suspension appeals, data access requests, and any policy dispute you need on record.
Account Help Centre The account help section covers policy FAQs, wallet verification steps, and identity confirmation requirements. Check there first before submitting a formal request to save time.

Common Legal and Policy Questions

These are the questions we hear most often about account rights, data handling, and how our policies work in practice for Indonesia accounts using DANA, OVO, and GoPay.

Account eligibility depends on local law and applies where access is permitted in your region. We assess eligibility at the point of account creation. Ineligible accounts are not accepted.

Yes. Send a data access request to our support email with your account ID. We will confirm what data we hold and provide it in a format you can review within a reasonable timeframe.

Closed account data is retained for the period required under our policy and applicable rules, then handled according to our retention schedule. You can ask our team for specifics by email.

We do not sell or share wallet data with outside parties for marketing. Wallet details are used only to process your transactions and verify your account identity as required by our policy.

Submit a written appeal by email with your account ID and a clear description of the issue. Our team reviews each appeal and responds with a decision. Live chat cannot process formal account appeals.

We post updates on the legal page when terms change. Continuing to use your account after an update means you accept the revised terms. Check this page whenever you want the current version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.